Willow vs Hers: Which GLP-1 Weight Loss Program Should You Choose?
Updated: March 2026 · Pricing verified: March 2026 · State availability verified: March 2026
Written by the WPG Research Team | Editorial standards | Affiliate disclosure
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You're here because you've narrowed it down to two GLP-1 providers and you need someone to lay it out straight. We've verified the pricing, medications, cancellation policies, and state availability for both Willow and Hers — and below is everything you need to decide.

The Bottom Line: Willow vs Hers
For most people comparing Willow vs Hers, Willow is the better fit. It offers month-to-month billing (no upfront commitment), access to both compounded semaglutide and tirzepatide, and one of the lowest eligibility thresholds in the industry. Willow advertises same-day treatment plans, with prescriptions often written the same day you're approved.
Hers wins in one specific scenario: if you want the lowest possible monthly rate for compounded semaglutide and you're comfortable paying multiple months upfront. Their $199/mo rate requires a lump-sum prepayment before your first shipment.
Neither is perfect. Both offer compounded medications that have not been evaluated by the FDA as finished products — which is true of virtually every affordable telehealth GLP-1 provider right now. We'll walk you through what that actually means for you (and how to verify the pharmacy standards yourself) further down.
Here's the full breakdown so you can decide in the next few minutes.
→ Jump to the comparison table · → Jump to "Pick Willow if / Pick Hers if"
Willow
$299/mo — Month-to-Month
Willow vs Hers at a Glance
We pulled every data point from each provider's official website and terms of service, then organized it into the comparison table below. No guessing, no outdated screenshots from 2024 — this reflects what each company publicly states as of our last verification date.
| Category | Willow | Hers |
|---|---|---|
| Compounded Semaglutide (Injectable) | $299/mo — flat rate for most dosages | From $199/mo with a longer prepaid plan (paid upfront in full) |
| Compounded Semaglutide (Oral) | $299/mo for most dosages — sublingual dissolving tablet | Not offered as standalone option |
| Compounded Tirzepatide | Starts at $399/mo (dose-dependent, up to ~$549/mo) | ❌ Not available |
| Non-GLP-1 Oral Weight Loss Kits | ❌ Not offered | From $69/mo (metformin + bupropion + naltrexone + topiramate blend) |
| Brand-Name GLP-1s (Wegovy, Ozempic, Mounjaro) | ❌ Not offered | Available at significantly higher cost |
| Billing Structure | Month-to-month. Cancel anytime. No contracts. | Prepaid bundles required (multiple months paid upfront) |
| BMI Requirement | No published minimum BMI — eligibility determined by clinician | Standard: BMI 30+, or 27+ with weight-related condition |
| Anti-Nausea Medication | Ondansetron add-on: $30/mo | Ondansetron included free (if eligible) |
| Signup Speed | ~2-minute quiz · same-day Rx possible | ~10–15-minute quiz · 24–48 hour provider review |
| State Availability | 35 states (expanding) | Most U.S. states + DC |
| Insurance | Not accepted. HSA/FSA eligible. | Not accepted. HSA/FSA eligible. |
| Patient Support | Patient portal · unlimited physician messaging | App with habit tracking, meal tips, progress tools · 24/7 provider messaging |
| Pharmacy Type | Licensed compounding pharmacies · LegitScript-certified | Compounding pharmacies (per Hims & Hers disclosures) |
| Company Background | Private. Sister company of Winona (women's HRT). LegitScript-certified. | Publicly traded (NYSE: HIMS). 2.5M+ subscribers across all services. |
| Cancellation | Cancel anytime. No penalty. No hoops. | Cancel anytime, but prepaid amounts are generally non-refundable. |
| Shipping | Free 2-day shipping | Free shipping included |
| Diabetes Eligibility | Cannot accept individuals with diabetes | May prescribe based on provider evaluation |
| Best For | Flexibility seekers, tirzepatide users, lower-BMI patients, people who hate commitments | Budget hunters willing to prepay, people who want a full app experience, brand-name seekers |
Sources: startwillow.com, forhers.com — verified March 2026. Pricing and availability change frequently; confirm at checkout.
Pick Willow If / Pick Hers If
We get it — tables are great but you want someone to just tell you. Here's the decision framework we'd give a friend.
Pick Willow if:
- ✓You want month-to-month billing. No upfront lump sum. Pay $299, get your medication, and cancel anytime if it's not working. Zero financial risk beyond one month.
- ✓You want tirzepatide. Hers doesn't offer it. Willow does, starting at $399/mo. Tirzepatide is a dual GLP-1/GIP agonist that has shown stronger weight loss results in clinical trials than semaglutide alone.
- ✓Your BMI is under 27. Most providers require a BMI of 27+ or 30+. Willow does not publish a minimum BMI threshold — eligibility is determined by a licensed clinician based on your health history and goals. Many users report being approved even with relatively modest weight loss goals. (Note: Willow's own site states that their compounded formulations are not approved for cosmetic weight loss and should be used under clinician supervision.)
- ✓You want a needle-free option. Willow offers sublingual semaglutide tablets that dissolve under your tongue daily. No injections needed. (Fair warning: user reviews suggest injections tend to produce stronger results than oral tablets.)
- ✓You want fast prescriptions. Willow advertises same-day treatment plans — their intake quiz takes about two minutes, and prescriptions can be written the same day if approved (actual timing may vary by clinician review and state requirements).
- ✓You value transparent, predictable pricing. Willow's semaglutide price stays at $299/mo for most dosages. Many providers increase pricing as your dose goes up — Willow generally doesn't for semaglutide.
Pick Hers if:
- ✓You want the absolute lowest monthly rate for compounded semaglutide and you're comfortable committing upfront. Hers cites $199/mo with a 6-month plan paid upfront in full (other plan lengths may also be available). If you're confident GLP-1s will work for you (maybe you've tried them before), prepaying can save meaningful money over time.
- ✓You want a polished app experience. Hers has a well-designed mobile app with habit tracking, meal guidance, sleep tips, and progress tools built in. Willow's support is more bare-bones by comparison.
- ✓You want access to brand-name FDA-approved GLP-1s. If your goal is Wegovy, Ozempic, Mounjaro, or Zepbound specifically — Hers offers them (at significantly higher prices). Willow does not carry brand-name medications.
- ✓You'd prefer a non-GLP-1 oral medication option. Hers offers oral medication kits (blends of metformin, bupropion, naltrexone, topiramate) from $69/mo for people who want to avoid injections entirely or don't qualify for GLP-1 treatment. These are not GLP-1 medications — they work differently and produce different results.
Skip both and talk to your doctor if:
- •You have Type 2 diabetes (Willow specifically cannot accept patients with diabetes; your doctor can prescribe FDA-approved GLP-1s that may be covered by insurance)
- •You have a personal or family history of medullary thyroid carcinoma or MEN 2 syndrome (FDA boxed warning contraindicates GLP-1 use)
- •You're pregnant, breastfeeding, or actively planning pregnancy
- •Your insurance covers brand-name Wegovy, Mounjaro, or Zepbound — in which case you may not need a telehealth provider at all

What Willow and Hers Actually Cost (The Real Numbers)
This is the section most comparison sites botch. They quote the advertised price without explaining the fine print. We're going to be painfully clear here so there are no surprises after you enter your credit card.
Willow's Pricing: What You'll Actually Pay
Willow keeps it simple, and that simplicity is one of its strongest selling points.
Compounded semaglutide (injectable OR sublingual tablets): $299/mo for most dosages. Whether you're on a starting dose or further along in your titration, the price generally stays the same. This is unusual — most telehealth GLP-1 providers increase pricing as your dose escalates because higher doses require more active pharmaceutical ingredient per vial.
Compounded tirzepatide (injectable only): Starts at $399/mo. Price increases at higher doses, up to approximately $549/mo depending on your titration schedule. Your Willow physician will outline exact pricing for each dose level during your consultation.
What's included in that price: Medication, prescription, physician consultations, ongoing support, and free 2-day shipping. There's no separate membership fee, no consultation charge, and no hidden shipping cost.
Optional add-on: Ondansetron (anti-nausea medication) for $30/mo. Not required. Many patients add it later if they experience nausea during dose increases.
Payment: Month-to-month. Your card is charged monthly. Cancel anytime before your next processing date and you won't be charged again.
Hers' Pricing: What the Fine Print Actually Says
Hers' pricing is where things get nuanced — and where a lot of people feel misled after signing up.
Compounded semaglutide (injectable): Hers' drug pricing page states GLP-1 injectables start "as low as $199/mo with a 6-month plan paid upfront in full." Other plan lengths (including 2-month and 4-month options) may be available at checkout, with shorter commitments priced higher per month. The exact plan options and totals you see will depend on what's available when you sign up — Hers notes that "actual price to customer will depend on product and subscription plan purchased."
That "$199/mo" number you see in their ads? It's the per-month equivalent of a lump-sum upfront payment for a multi-month plan. You're not paying $199 this month — you're paying several months' worth today, before your first shipment.
Oral medication kits (NOT GLP-1): From $69/mo with a 10-month prepay. These kits contain combinations of metformin, bupropion, naltrexone, topiramate, and vitamin B12. They are not GLP-1 medications. They work through different mechanisms (insulin sensitization, appetite regulation via different pathways, anti-craving effects). Some Hers customers report being steered toward these kits when they expected GLP-1 injections.
Brand-name GLP-1s (Wegovy, Ozempic, Mounjaro, Zepbound): Available through Hers at significantly higher prices. These are FDA-approved, brand-name medications — but expect to pay substantially more than compounded options.
What's included: Medication, shipping, supplies, app access, 24/7 provider messaging, check-ins, and prescription adjustments. Free anti-nausea medication (ondansetron) if eligible. No separate consultation fee.
The refund reality: This matters. Hers' plans are prepaid, and refund eligibility depends on their policy and where you are in the subscription/shipping process. Based on customer reviews and Hers' published terms, refunds for partially used subscription periods appear to be limited and handled on a case-by-case basis. If you prepay for a multi-month plan and the medication doesn't work for you after month two, you may have difficulty recovering the unused portion. Read the current terms at forhers.com before purchasing.
The Real Cost Comparison: What Matters
Rather than guess at exact bundle totals (which change based on what Hers shows you at checkout), here's what we can confirm from each provider's public pages:
| Factor | Willow | Hers |
|---|---|---|
| Lowest advertised monthly rate | $299/mo | From $199/mo (with longer prepaid plan, paid upfront in full) |
| Payment structure | Month-to-month. Pay one month at a time. | Prepaid bundles required. Multiple months paid upfront. |
| If you quit after month 2 | You've spent ~$598. Just stop. | You've spent the full prepaid amount. Refunds are limited. |
| Dose-based price increases (semaglutide) | No — $299/mo for most dosages | Pricing may vary by plan selected at checkout |
| Tirzepatide available? | Yes, from $399/mo | No |
The bottom line on cost:
Hers can be cheaper per month — but only if you commit upfront and the medication works for you. Willow costs more per month but your maximum financial exposure at any point is one month ($299). For a first-time GLP-1 user who doesn't yet know how their body will respond, Willow's month-to-month model is the lower-risk path.
What we'd tell a friend:
If you've never tried a GLP-1 before, start with Willow's month-to-month plan. Give it 2–3 months. If it's working and you want to save money long-term, you can always switch to a provider with prepaid discounts later — but you can't easily un-commit a multi-month prepayment to Hers if it doesn't work out.

Willow
$299/mo — No Upfront Commitment
Medications: What You Can Actually Get Through Each Provider
The medication question is where the real differences between Willow and Hers show up — and where a lot of the confusion lives.
What Willow Prescribes
Willow focuses exclusively on compounded GLP-1 weight loss medication. That's their entire business.
Compounded semaglutide (injectable): Administered once weekly via subcutaneous injection. This is the compound that has generated the most clinical data for weight loss. Willow physicians typically start patients on a low dose and titrate upward over several months to minimize side effects.
Compounded semaglutide (sublingual tablets): A daily dissolving tablet placed under the tongue. Needle-free, which appeals to many patients. However, we want to be honest here: multiple user reviews across Trustpilot and ConsumerAffairs indicate that sublingual tablets may produce less consistent appetite suppression than injections. If strong results are your priority, injections are the more proven delivery method.
Compounded tirzepatide (injectable): Willow's premium option. Tirzepatide is a dual-action compound that targets both GLP-1 and GIP receptors. In clinical trials (SURMOUNT-1), patients on the highest dose of tirzepatide achieved an average body weight reduction of approximately 22.5% over 72 weeks — meaningfully higher than semaglutide in head-to-head comparisons. (Source: Jastreboff AM et al., New England Journal of Medicine, 2022) If you've tried semaglutide and plateaued, or if you want the strongest available option, tirzepatide is worth discussing with your provider.
Personalized compounding: Willow's pharmacy may add supportive ingredients like vitamin B12, B6, or L-glutamine to your formulation based on your physician's recommendation. Your specific formulation is customized to your health profile.
What Hers Prescribes
Hers offers a broader medication menu — but that breadth comes with a caveat.
Compounded semaglutide (injectable): Similar to Willow in that it's a compounded version administered as a weekly injection. Hers operates its own compounding network across facilities in Arizona, Ohio, and California.
Oral medication kits: This is where things get tricky. Hers offers oral weight loss kits from $69/mo that contain combinations of metformin, bupropion, naltrexone, topiramate, and B12. These are not GLP-1 medications. They're off-label combinations of existing drugs that work through different mechanisms. Some customers report being recommended these kits during the intake process when they expected to receive GLP-1 injections. If your intent is specifically to get a GLP-1, make sure you're selecting the GLP-1 injectable plan — not an oral kit.
Brand-name FDA-approved GLP-1s: Hers lists brand-name medications like Wegovy, Ozempic, Mounjaro, and Zepbound on their platform at cash-pay prices. These are FDA-approved, brand-name medications — but expect to pay roughly $1,799–$1,999/mo based on their published pricing page. If you have insurance that covers brand-name GLP-1s, your doctor's office is probably a better route than a telehealth provider.
Compounded tirzepatide: Not available through Hers. If tirzepatide is what you want, Hers is off the table entirely.
Compounded vs. FDA-Approved: What You Need to Know
Both Willow and Hers (for their compounded options) offer medications prepared by compounding pharmacies. Here's what that means in plain terms:
Compounded medications are custom-prepared by licensed pharmacies. The finished products have not been individually evaluated by the FDA for safety, effectiveness, or quality. This is not the same as saying the active compounds themselves lack evidence — semaglutide and tirzepatide both have extensive clinical trial data behind them. But the specific compounded formulation you receive from a telehealth provider has not gone through the same evaluation process as a brand-name drug from Novo Nordisk or Eli Lilly.
Why this matters right now: The FDA resolved the formal semaglutide drug shortage in February 2025. Under federal law, compounding pharmacies have more limited legal authority to produce copies of commercially available drugs outside of a shortage. The regulatory environment for compounded GLP-1s is actively evolving — the FDA has publicly indicated its intent to increase enforcement against mass-marketed compounded GLP-1 products. This doesn't mean your medication is going to disappear tomorrow, but it does mean this market could shift. Both Willow and Hers (and every other compounded GLP-1 provider) are operating within this regulatory landscape.
How to think about it: Compounded GLP-1s are how the vast majority of people access affordable GLP-1 weight loss medication right now. The alternative — brand-name Wegovy at $1,000+/mo — is simply out of reach for most people without insurance coverage. Compounding is legal, the pharmacies are licensed, and both Willow and Hers take steps to ensure quality (Willow is LegitScript-certified; Hers operates its own compounding facilities). But "affordable telehealth GLP-1 provider" and "FDA-approved" are not the same thing, and you should understand that distinction before you buy.

Who Is Behind Each Company? (And Why It Matters)
When you're sending $300+ per month to an online company for medication, you want to know who you're dealing with.
Willow
Willow is a privately held telehealth company and the sister brand of Winona, a well-known women's hormone replacement therapy (HRT) provider. If you've spent any time in women's health communities — especially perimenopause and menopause groups — you've likely seen Winona discussed extensively. Willow was launched as a dedicated weight loss arm, focused specifically on GLP-1 medications.
Chief Medical Officer: Dr. Michael Green, MD, OB/GYN — dual board-certified with over 30 years of clinical experience. Dr. Green is himself a GLP-1 patient, having personally used both semaglutide and tirzepatide for weight management. The fact that their CMO uses the medications he oversees is a meaningful credibility signal that few competitors can match.
Pharmacy partnerships: Willow works with licensed compounding pharmacies and is LegitScript-certified — an independent third-party verification that confirms compliance with healthcare laws, regulations, and guidelines.
Team size: Over 40 providers listed on their website, all licensed U.S. physicians.
Hers
Hers is the women's brand of Hims & Hers Health, Inc. (NYSE: HIMS), one of the largest direct-to-consumer telehealth companies in the United States. The company originally launched as Hims (targeting men's health) and expanded to Hers for women's healthcare. As of late 2025, the combined platform reported over 2.5 million subscribers — growing 21% year over year.
Scale and infrastructure: Being publicly traded means Hers operates under SEC reporting requirements, annual audits, and regulatory scrutiny that private companies don't face.
Pharmacy standards: Hers operates its own vertically integrated compounding network, including facilities in Arizona, Ohio, and California, with a total footprint exceeding one million square feet as of 2025. The specific pharmacy classification (503A vs. 503B) and its regulatory implications may vary — check Hers' current disclosures for the latest details.
Brand-name access: Hers lists brand-name FDA-approved GLP-1 medications (Wegovy, Ozempic, Mounjaro, Zepbound) on their platform at cash-pay prices, giving them access to both compounded and FDA-approved options. (Note: Hims & Hers previously announced a collaboration with Novo Nordisk related to Wegovy; reporting has indicated that relationship has evolved, and Novo Nordisk has since taken legal action against Hims & Hers regarding their compounded semaglutide products.)
Getting Approved: How the Signup Process Actually Works
Willow's Process (Fast and Simple)
Willow's intake is designed for speed. Here's what to expect:
Step 1: Take the online quiz (~2 minutes). You'll answer questions about your weight loss goals, past attempts, and whether you've used GLP-1 medications before.
Step 2: Create your account. Name, email, state, date of birth, phone number. You'll also disclose whether you have diabetes or other relevant medical conditions.
Step 3: Choose your medication. You'll select between compounded semaglutide (injectable or sublingual) and compounded tirzepatide. You can also add ondansetron for nausea management. You can change your selection later after consulting with your physician.
Step 4: Verify your identity. Upload a photo of your driver's license or government ID plus a selfie.
Step 5: Physician review. A Willow doctor reviews your information, and if everything checks out, writes your prescription — often the same day. You'll receive a detailed message from your physician with your personalized dosing schedule (typically mapped out over 7+ months of titration).
Step 6: Pharmacy processing (2–4 business days) → free 2-day shipping via FedEx or UPS.
The key Willow difference: Willow does not publish a minimum BMI requirement. Their eligibility is determined by a licensed clinician based on your health history and goals — and many users report being approved even when other platforms turned them down for not meeting traditional BMI thresholds. If you're someone who wants to lose 10–20 pounds and has been turned away by other platforms, Willow is one of the few options that may approve you.
Hers' Process (More Thorough, Slower)
Hers takes a more comprehensive approach to intake — which can be a pro or con depending on your perspective.
Step 1: Complete the health questionnaire (~10–15 minutes). It covers eating habits, mental health history, medical conditions, lifestyle factors, and weight loss goals. It's more detailed than Willow's quiz, and some users find it feels more personalized. Others find it long and note that it recommends non-weight-loss Hers products (hair care, supplements) along the way.
Step 2: Provider review. A licensed clinician evaluates your information — typically within 24–48 hours. In most states, this happens asynchronously (no video call needed). Some states require a brief video or phone consultation.
Step 3: Treatment recommendation. Based on your profile, the provider recommends a specific treatment plan. Important: If the provider determines you don't qualify for GLP-1 injections, you may be recommended an oral medication kit instead. These oral kits are not GLP-1 medications — make sure you understand what you're being prescribed before paying.
Step 4: Choose your plan length. Hers offers multiple prepaid plan options — the specific lengths and pricing available may vary at checkout. Remember: the lowest per-month rates require longer commitments and larger upfront payments.
Step 5: Medication ships to your door.
What to Expect in Your First 90 Days on GLP-1 Medication
Regardless of which provider you choose, here's a realistic timeline of what most patients experience:
Weeks 1–4 (Starting Dose): Your body is adjusting. Most patients start at the lowest dose to minimize side effects. You may notice reduced appetite and less "food noise" — that constant background hum of thinking about food. Nausea is most common during this period. Weight loss is typically modest in the first month.
Weeks 5–8 (First Dose Increase): Your provider will typically increase your dose. Appetite suppression becomes more noticeable. Side effects may briefly return at the new dose level but usually subside within a week or two. Weight loss accelerates for most patients.
Weeks 9–12 (Building Momentum): By month three, most patients have a clear sense of whether the medication is working for them. Hers reports that their customers lost an average of 11.1 lbs with compounded GLP-1 injections in the first two months (alongside a reduced-calorie diet and exercise). Individual results vary significantly — but this is when the habits you build (nutrition, exercise, hydration) start to compound with the medication's effects.
This is why Willow's month-to-month model is so valuable for first-timers. You'll know by month 2–3 whether GLP-1 medication is working for your body. With Willow, you've committed two to three months of payments. With Hers' prepaid plans, you've committed the full prepaid amount — regardless of whether month 3 tells you this isn't the right path.
Side Effects: What to Expect (Regardless of Which Provider You Choose)
GLP-1 medications carry side effects — and they're the same whether your prescription comes from Willow, Hers, or your primary care doctor. The side effects are related to the medication itself, not the provider.
The Most Common Side Effects
Nausea, diarrhea, vomiting, constipation, abdominal pain, headache, and fatigue. These are most pronounced during the first few weeks and during dose escalation. Most patients find that symptoms improve significantly as their body adjusts — typically within 2–4 weeks at each new dose level. (Source: FDA prescribing information for semaglutide and tirzepatide)
How Each Provider Helps You Manage Them
Willow: Your assigned physician is available via messaging for guidance on side effect management. Ondansetron (a prescription anti-nausea medication) is available as a $30/mo add-on. Willow physicians can adjust your dosing schedule if side effects are severe.
Hers: Anti-nausea medication (ondansetron) is included at no additional cost if your provider determines you're eligible. The Hers app also includes step-by-step guides for managing side effects, created by their weight loss team. 24/7 provider messaging is included.
When to Seek Medical Attention
This is not provider-specific — it applies to anyone taking GLP-1 medication:
- Severe, persistent abdominal pain (possible sign of pancreatitis)
- Yellowing of the skin or eyes (possible gallbladder issue)
- Changes in vision
- Signs of allergic reaction (rash, swelling, difficulty breathing)
- Persistent vomiting that doesn't improve with anti-nausea medication
If you experience any of these, contact your provider immediately or visit urgent care. Don't wait it out.
The Boxed Warning You Should Know About
Both semaglutide and tirzepatide carry an FDA boxed warning regarding thyroid C-cell tumors observed in animal studies. These medications are contraindicated in patients with a personal or family history of medullary thyroid carcinoma (MTC) or Multiple Endocrine Neoplasia syndrome type 2 (MEN 2). Your provider should screen for this during intake. (Source: FDA prescribing information)

Real Customer Experiences: What People Actually Say
We pulled reviews from Trustpilot, ConsumerAffairs, and each provider's own testimonial pages. We're showing you a balanced picture — positive and critical — because that's what earns your trust (and what helps you make a realistic decision).
What Willow Customers Say
The positive pattern: Fast enrollment, responsive doctors, genuine weight loss results, and straightforward pricing.
"I went in expecting the usual disappointment, but Willow has been a revelation. I'm already down 23 lbs, and the constant battle with food is finally over. Their customer service is top-notch — so friendly and efficient."
— Willow customer, Trustpilot
"My wife and I both signed up. It was an easy process and continues to be easy with deliveries showing up on time. We have both lost over 20 pounds and my bloodwork is back to normal as a result."
— Willow customer, startwillow.com/reviews
"The tirzepatide has been an amazing asset in curbing my hunger, and I've lost 18 lbs without making drastic changes to my daily routine."
— Willow customer, startwillow.com/reviews
The critical pattern: Some users report delayed shipping during high-demand periods, and a notable number of oral/sublingual tablet users report weaker results compared to injections.
Our take: The shipping delays appear to be volume-related and situational — not systemic. The sublingual tablet complaints are worth noting: if you choose Willow, we'd recommend starting with injectables unless you have a strong reason to avoid needles. The clinical evidence base is simply stronger for injections.
What Hers Customers Say
The positive pattern: Convenient platform, detailed intake process, strong results for committed users.
"I wanted to lose weight because of health concerns. Hers offered a plan that felt personalized. I felt listened to, and the provider took my concerns seriously. Losing 70 lbs has been life-changing."
— Hers customer, forhers.com
"The sign up process was super easy and convenient. I have struggled with my weight my entire adult life. This is the first time I am being successful."
— Hers customer, forhers.com
The critical pattern: The most frequent complaints center on the prepaid/refund structure. Multiple reviewers on ConsumerAffairs describe feeling locked into plans that weren't delivering results, with difficulty getting refunds. Another recurring issue: some customers expected compounded GLP-1 injections but were prescribed the oral medication kits (metformin/bupropion blends) instead.
Our take: Hers is a legitimate, publicly traded company with strong infrastructure. But their prepaid model means you're taking on more financial risk upfront. If you choose Hers, make sure you're selecting the GLP-1 injectable plan specifically — and understand the refund limitations before you pay.
Note: Testimonial results vary. Individual weight loss depends on medication, dosage, diet, exercise, and individual biology. Neither Willow nor Hers guarantees specific outcomes.
Cancellation and Refunds: The Part Nobody Talks About
This is one of the biggest practical differences between Willow and Hers — and the reason a lot of people end up on Reddit venting after they've already paid.
How to Cancel Willow
Willow is month-to-month. To cancel, you contact your care team or reach out through the patient portal before your next order processes. No cancellation fee. No penalty. No "retention specialist" trying to talk you out of it. If you cancel before your next processing date, you won't be charged again.
What happens after you cancel: Your current medication supply is yours. You simply won't receive the next month's shipment. Your physician access ends with your subscription.
How to Cancel Hers
Hers allows you to cancel your subscription at any time through your account dashboard. However — and this is critical — your cancellation is effective at the end of your current billing period.
The refund situation: Here's what Hers' terms of service actually say: refunds for partially used subscription periods are handled on a case-by-case basis, at Hers' sole discretion. In practice, based on customer reviews, most people who cancel mid-subscription do not receive refunds for unused months.
This means: if you signed up for a multi-month prepaid plan and you want to cancel after month 3, you've paid the full upfront amount and recovering the unused portion may be difficult based on Hers' refund policies.
Before you sign up for a Hers multi-month plan, ask yourself: Am I confident enough in this medication to commit this amount? If the answer is "I'm not sure yet," a month-to-month option like Willow reduces your risk substantially.
State Availability: Where Each Provider Operates
Willow
Willow currently operates in 35 states and is expanding. Before you spend time on the intake quiz, check startwillow.com to confirm your state is covered.
Hers
Hers' GLP-1 weight loss program is available in most U.S. states plus Washington, D.C. — though availability varies by specific product and service. A small number of states are not currently served. Check forhers.com for your specific state before starting the intake process.
If Neither Is Available in Your State
Your options include:
- Your primary care doctor — they can prescribe brand-name GLP-1s and help navigate insurance coverage
- MEDVi — another telehealth GLP-1 provider with broad state coverage and competitive pricing (we've reviewed them separately on our site)
- An in-person obesity medicine clinic — especially if you have complex medical needs or prefer face-to-face care
HSA, FSA, and Insurance: How to Pay Less
Neither Willow nor Hers accepts health insurance directly. Both are cash-pay platforms. But there are ways to reduce your out-of-pocket cost:
HSA/FSA: Both platforms' medications are eligible for reimbursement through Health Savings Accounts and Flexible Spending Accounts. Willow patients report that medical necessity letters and receipts are readily available through their portal. Hers estimates that using HSA/FSA funds saves customers an average of about 30% (because you're paying with pre-tax dollars). Check your specific plan for eligibility.
If your insurance covers brand-name GLP-1s: You may not need a telehealth provider at all. Talk to your doctor about Wegovy, Mounjaro, or Zepbound. Some state Medicaid programs now cover these medications. Some commercial plans have added coverage as GLP-1 demand has grown. It's worth a phone call to your insurance company before committing to an out-of-pocket plan.
Semaglutide vs. Tirzepatide: Which Medication Should You Choose?
This is a question that comes up constantly in the Willow vs Hers comparison — because Willow offers both, and Hers only offers semaglutide (compounded) plus brand-name options.
Semaglutide (What Both Offer)
Semaglutide is a GLP-1 receptor agonist. It was the first GLP-1 medication to gain widespread use for weight management. The STEP clinical trial program demonstrated an average body weight reduction of approximately 15% over 68 weeks in patients treated with semaglutide 2.4mg weekly, alongside lifestyle intervention. (Source: Wilding JPH et al., New England Journal of Medicine, 2021) It's well-studied, widely used, and the most established GLP-1 option on the market.
Tirzepatide (Only Available at Willow, Between These Two)
Tirzepatide is a dual GLP-1/GIP receptor agonist — it targets two hormonal pathways instead of one. In the SURMOUNT-1 trial, patients on the highest dose (15mg) achieved an average weight reduction of approximately 22.5% over 72 weeks. (Source: Jastreboff AM et al., New England Journal of Medicine, 2022) That's a meaningfully larger effect than semaglutide in the clinical data. Tirzepatide may also offer additional benefits for blood sugar regulation and metabolic health.
Who Should Consider Tirzepatide?
- You've tried semaglutide and your weight loss has plateaued
- You have significant weight to lose and want the strongest available option
- You're interested in the dual-mechanism approach
- You're comfortable with the higher monthly cost ($399+/mo at Willow)
If tirzepatide is the medication you want, the Willow vs Hers comparison is essentially decided for you — because Hers doesn't offer it.

Willow
From $399/mo Month-to-Month
What Happens When You Reach Your Goal Weight?
This is the question lurking behind every GLP-1 purchase decision, and most comparison sites ignore it entirely.
The reality: GLP-1 medications are effective while you're taking them. Research consistently shows that when patients stop GLP-1 medications, some degree of weight regain is common — because the appetite-suppressing effect of the medication goes away. This isn't a failure of the drug. It's just how the biology works.
What the evidence suggests: Gradual tapering under medical supervision produces better long-term outcomes than abruptly stopping. Building sustainable nutrition and exercise habits while on medication is critical for maintaining results after you eventually discontinue.
How each provider handles it:
- Willow: Your physician will help you decide whether to continue treatment, lower your dose, or transition off medication when you reach your goals. Because Willow is month-to-month, you can adjust your commitment as your needs change.
- Hers: The platform provides ongoing support through the app and 24/7 provider messaging. However, if you're on a prepaid plan, you're committed for the plan duration regardless of your progress.
Our recommendation: Whichever provider you choose, use the medication as a tool — not a standalone solution. Prioritize strength training and high-protein nutrition alongside your GLP-1 treatment. The medication silences the "food noise" and suppresses appetite, which creates a window to build healthier habits. Use that window wisely.
The FDA Regulatory Landscape in 2026: What You Should Know
We'd be doing you a disservice if we didn't address the elephant in the room. The regulatory environment for compounded GLP-1 medications is shifting — and it affects both Willow and Hers.
What happened: The FDA officially resolved the semaglutide drug shortage in February 2025 and removed tirzepatide from the shortage list in late 2024. During the shortage, compounding pharmacies had broader authority to produce versions of these medications. With the shortage resolved, that authority has narrowed.
What the FDA has said: In September 2025, the FDA issued warning letters directly to Hims & Hers Health, Inc. for false or misleading claims about their compounded semaglutide products on their websites. In February 2026, the FDA announced its intent to take action against non-FDA-approved GLP-1 drugs mass-marketed by companies — explicitly naming Hims & Hers in the press announcement. The FDA has also warned consumers broadly about unapproved GLP-1 drugs sold directly to consumers. (Sources: FDA Warning Letter to Hims & Hers, Sept. 9, 2025; FDA Press Announcement, Feb. 2026)
What this means for you: Availability of compounded GLP-1 medications could change. Neither Willow's nor Hers' compounded products are immune from regulatory shifts. Compounding continues to be legal under limited exceptions (patient-specific prescriptions through licensed pharmacies), but the landscape is evolving.
Our practical advice:
- Don't panic. Compounded GLP-1s are still widely available and legally prescribed as of publication.
- Understand that neither Willow's nor Hers' compounded medications are FDA-approved as finished products. This is a fact about the entire compounded telehealth market, not a failing of either specific company.
- Both companies are taking steps to navigate this environment — Hers through its compounding network and brand-name medication access; Willow through its LegitScript certification and physician-led model.
- If long-term regulatory certainty is your top concern, brand-name FDA-approved GLP-1s (available through Hers at higher prices, or through your doctor with potential insurance coverage) remain the gold standard.
How to Verify Any GLP-1 Provider Is Legitimate (Our Checklist)
Whether you end up choosing Willow, Hers, or any other telehealth GLP-1 platform, use this checklist before you pay. We developed it after reviewing dozens of providers — some excellent, some questionable.
A legitimate GLP-1 provider should check every box:
- Requires a real medical intake. You answer health questions and a licensed provider reviews your history before anything is prescribed. If a platform lets you buy medication without any medical screening, walk away.
- Clearly identifies prescribing physicians. You should be able to see the name and credentials of the doctor writing your prescription. Willow assigns a named physician to each patient. Hers uses a licensed provider team.
- Uses a licensed, verifiable pharmacy. The compounding pharmacy should be licensed in its operating state. You can verify pharmacy licenses through your state's Board of Pharmacy website. Willow is LegitScript-certified. Hers operates its own compounding facilities.
- Publishes transparent pricing. No hidden fees, no surprise charges after enrollment. Both Willow and Hers score well here — Willow's all-inclusive pricing is particularly straightforward.
- Has a clear cancellation and refund policy. Before you pay, find the cancellation terms. If you can't find them, that's a red flag.
- Does not guarantee specific weight loss results. Any provider promising "lose 30 pounds in 30 days" or "guaranteed results" is either lying or violating federal advertising regulations. Legitimate providers set realistic expectations.
- Includes appropriate medical disclaimers. Especially for compounded medications, the provider should clearly state that these formulations are not FDA-approved as finished products.
- Has a real medical team with verifiable credentials. Check your provider's name against your state medical board database. It takes two minutes.
Both Willow and Hers pass this checklist. Not every provider will.
If Neither Willow Nor Hers Is Right for You
Maybe your state isn't covered. Maybe you have diabetes. Maybe you want insurance-accepted care. Here are your next steps:
Talk to your primary care doctor. They can prescribe FDA-approved brand-name GLP-1s (Wegovy, Mounjaro, Zepbound) and help you navigate insurance coverage. If cost is a barrier, manufacturer savings programs and copay cards exist for many brand-name medications.
Consider MEDVi. Another telehealth GLP-1 provider with competitive pricing, broad state availability, and both oral and injectable options. We've reviewed them separately on our site.
In-person obesity medicine clinics. If you have complex medical needs, multiple medications, or prefer face-to-face care, a specialist clinic may be the best fit. The Obesity Medicine Association (obesitymedicine.org) has a provider directory.
Explore our full GLP-1 provider comparison for additional options including telehealth providers, compounded semaglutide, and tirzepatide options.
How We Compared Willow and Hers
We take accuracy seriously — especially for health-related content where real money and real health decisions are on the line.
What we did:
- Visited startwillow.com and forhers.com and reviewed every public-facing page relevant to GLP-1 weight loss (pricing, FAQs, terms of service, cancellation policies, state availability)
- Verified all pricing claims directly from each provider's official website
- Cross-referenced customer reviews across Trustpilot, ConsumerAffairs, Reddit, and provider testimonial pages
- Reviewed published clinical trial data for semaglutide (STEP trials) and tirzepatide (SURMOUNT trials) via the New England Journal of Medicine
- Reviewed FDA prescribing information for both semaglutide and tirzepatide for side effect and safety data
- Reviewed FDA public communications regarding compounded GLP-1 enforcement
- Confirmed Willow's LegitScript certification status
- Confirmed Hers' public company status (NYSE: HIMS) and compounding facility claims
- Compared both providers against 10+ other telehealth GLP-1 platforms for market context
What we didn't do:
We did not receive free products from either provider. We did not allow either company to review or approve this content before publication.
Update Log
- March 2026: Initial publication. All pricing, state availability, and policy details verified against provider websites.
- (Future updates will be logged here as we re-verify data.)
Who We Are
The WPG Research Team at Weight Loss Provider Guide covers the telehealth GLP-1 landscape so you don't have to sort through marketing claims on your own. We verify pricing, review policies, and compare providers based on what actually matters — cost, medications, flexibility, and trust.
Medical disclaimer: This content is for informational purposes only and does not constitute medical advice. Compounded GLP-1 medications are not FDA-approved as finished products. Individual results vary. Always consult a licensed healthcare provider before starting any weight loss medication.
Frequently Asked Questions: Willow vs Hers
Your Next Step
You've read the data. You've seen the pricing, the medications, the cancellation policies, and the real customer experiences. The comparison is clear — now it comes down to your specific situation.
If Willow is your fit — month-to-month flexibility, tirzepatide access, lower eligibility threshold, fast prescriptions — start Willow's 2-minute quiz below. You'll know within minutes if you qualify, and there's zero commitment until you decide to move forward.
If Hers is your fit — lowest possible semaglutide rate with upfront commitment, full app experience, or brand-name access — visit Hers' weight loss page below.
If neither fits — check out our full GLP-1 provider comparison or MEDVi review for additional options.
Whichever path you choose, you're making a decision that thousands of people make every month — and the data shows it works. The medication handles the appetite. The provider handles the logistics. Your job is to show up, stay consistent, and build the habits that outlast the prescription.
You've done the research. Now it's time to act on it.
Willow
$299/mo Month-to-Month