MEDVi Cancellation Policy: How to Cancel, Refund Rules, and the 72-Hour Rule

Q: What email do I use to cancel MEDVi?

hello@medvi.org. Send from the email address associated with your account.

Last verified: April 30, 2026 · Weight Loss Provider Guide Research Team · Editorial standards · Affiliate disclosure

Affiliate disclosure: We may earn a commission if you use MEDVi, Ro, Eden, or SHED links on this page. Our cancellation-policy analysis is based on verified public sources, not the commission structure.

Bottom line

The MEDVi cancellation policy lets you cancel anytime, but the rule that decides whether you get charged again is strict and easy to miss. Email [email protected] — and use your patient portal chat — at least 72 hours before your next billing date. Standard cancellations do not get refunded under MEDVi's published policy. The clearest stated refund path is medical disqualification by a MEDVi clinician. The “lose weight or your money back” guarantee exists but has specific eligibility requirements. Use the free tools below to calculate your exact deadline, generate the cancellation email, and check your refund eligibility.

MEDVi Cancellation Toolkit

Free tools. Your inputs stay in your browser — we don't store anything.

Enter your next MEDVi billing date to get your exact cancel-by deadline and a calendar reminder you can copy.

Next billing date

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Jump to 5-step cancel process ↓Jump to refund rules ↓

MEDVi cancellation policy at a glance

Question	MEDVi's answer	What you should do
Can I cancel anytime?	Yes	Email + portal chat both
How early do I need to cancel?	At least 72 hours before billing	Set a 5-day buffer reminder
Email or portal?	Both work	Use both, screenshot both
Will I get a refund?	Usually no	Check the matrix below
What's the clearest refund path?	Medical disqualification by a clinician	Get the date in writing
Damaged or wrong medication?	Replacement, not refund	Photograph everything immediately
Auto-renewal?	Yes, every 28 days	A calendar reminder is mandatory

Verified April 30, 2026 against MEDVi's published cancellation and refund policy and support pages. We re-verify monthly.

MEDVi cancellation policy at a glance — 7 key rules including the 72-hour notice window, refund limits, and replacement policy for damaged medication — infographic 2026 — MEDVi cancellation policy at a glance — 7 key rules. Verified April 30, 2026.

What is the MEDVi cancellation policy?

The MEDVi cancellation policy lets you cancel your subscription anytime by emailing [email protected] or using the patient portal chat. To avoid the next billing charge, the cancellation request must arrive at least 72 hours before your billing date. If you cancel inside the 72-hour window, you'll be charged for the next cycle and cancellation takes effect on the cycle after that.

The 72-hour rule, decoded

72 hours doesn't mean “by midnight before.” It means three full days before your billing date. If your billing day is Friday, your cancellation has to be received by Tuesday — not sent.

That distinction trips people up. Email gets stuck in spam folders. Portal chats sit unattended on weekends. “I sent it Wednesday at 11pm” doesn't count if MEDVi processes it Thursday morning.

Our recommendation: cancel 5 calendar days before your billing date, not 3. That gives you buffer for delivery delays, time to follow up if you don't get a confirmation, and room to escalate if something breaks. The 72-hour rule is MEDVi's stated minimum. Five days is the safer minimum.

Set this now: Add a recurring calendar reminder for 5 days before your next MEDVi billing date labeled “Cancel MEDVi by today if stopping.” Even if you intend to stay enrolled, you want that reminder so the moment you decide to leave, you have time to act.

How to find your billing date

Log into your MEDVi patient portal and look for your subscription or billing details. If you can't find it or can't access your account, check your MEDVi confirmation emails and contact support directly. Don't assume your billing day is the same calendar day you signed up — it isn't, because of how MEDVi's 28-day renewal cycle works.

MEDVi auto-renews every 28 days, not every calendar month

MEDVi's customer support page confirms membership renews automatically every 28 days, not on a fixed monthly schedule. That works out to roughly 13 cycles per year, not 12. Your billing date moves about 2–3 days earlier each month — January 15 becomes February 12, then March 12, then April 9. If you're trying to cancel in month 4, the day you originally signed up is no longer your current billing date. Always check the portal or your most recent confirmation email for the live date.

What “no contract” actually means

MEDVi's marketing says “no contract.” That's true — you're not locked into a multi-month commitment. But “no contract” doesn't mean “refund anytime.” It means you can stop future billing without a cancellation penalty if you hit the 72-hour window. Once a cycle is paid for, that money is generally not coming back unless you fall under one of the two narrow exceptions covered next.

Will MEDVi refund me if I cancel?

Under MEDVi's published refund policy, ordinary cancellations do not trigger refunds. The clearest stated refund path is medical disqualification by a MEDVi clinician. A money-back guarantee for weight-loss outcomes also exists, but the detailed terms should be confirmed with MEDVi support before you rely on them. Approved refunds, when they happen, are limited to the most recent billing cycle.

The line that catches most people sits in MEDVi's policy in capital letters: refunds will not be issued upon cancellation of subscription services, with limited exceptions. Translation: changing your mind doesn't get your money back. Side effects don't fit the standard refund category (though they may trigger clinician-determined medical disqualification, which does — see below). Financial hardship doesn't. The medication “not working in the first month” doesn't.

This is genuinely strict. We're not going to soften it.

The two stated exceptions

Exception 1 — Medical disqualification

If a MEDVi clinician determines you don't medically qualify for the medication after you've been charged, MEDVi's policy describes this as the main refund path. The exact amount should be confirmed in writing because the policy describes it both as a full refund and as a refund for the remainder of subscription service charges following disqualification. If a provider tells you you're not eligible, ask for the disqualification date and get it confirmed by email before you cancel.

Exception 2 — The weight-loss money-back guarantee

MEDVi advertises “lose weight or your money back.” It's real. The detailed terms — commonly summarized as requiring 5 continuous months of program adherence, refunding only the most recent billing cycle, and deducting a 25% consultation fee — are reported by ConsumerAffairs and consistent with the structure of MEDVi's published refund policy. But these specific mechanics should be verified with MEDVi support before you rely on them.

What about damaged or wrong medication?

If your medication arrives damaged, the wrong drug, or the wrong dose, MEDVi's policy says the pharmacy will replace it (not refund it) once you provide evidence of damage. Photograph everything before contacting support — the box, the packaging, the temperature indicator if there is one, the vial or tablets, the label, and the shipping label. Email photos to [email protected] the same day. Don't use damaged medication; ask a clinician how to proceed.

Why the policy is structured this way

MEDVi's published policy says federal law generally prohibits returning prescription medications to pharmacies for refund or reuse once they have been ordered to a patient. This isn't unique to MEDVi — it's a general pharmacy regulation. So even if MEDVi wanted to issue a refund on shipped medication, the medication itself can't be returned to stock.

The “no refund on standard cancellation” clause exists because the cost of the subscription is largely the medication itself, not just the platform service. Once the medication is in production or shipped for your cycle, the cost is committed.

How does MEDVi's money-back guarantee actually work?

MEDVi advertises a “lose weight or your money back” guarantee. Consumer reporting describes the terms as requiring 5 continuous months of documented program adherence with no significant weight loss, with refunds applying only to the most recent billing cycle and reduced by a 25% consultation fee. These specific mechanics should be verified with MEDVi support before you rely on them.

Here's what consumer reporting consistently says about the structure:

▸Eligibility: 5 continuous months of documented program adherence — filling refill forms on time, following the dosing schedule, attending check-ins or messaging providers, completing required intake or labs.
▸Documentation required: Weight logs in your portal showing minimal change. Adherence records showing you actually followed the program. Gaps disqualify you.
▸Refund amount: 75% of the most recent billing cycle. Not all 5 months. Just the latest cycle, minus the 25% consultation fee.
▸How to claim: Email [email protected] with subject “5-month money-back guarantee refund request.” Include your account email, start date, and adherence summary.

The math: If you've been on MEDVi for 5 months at $299/month for semaglutide refills, you've spent about $1,495. The maximum reported guarantee refund is around $224 (75% of one $299 cycle). That's it — not a multi-month refund.

Is the guarantee worth chasing?

Honest answer: only if you've genuinely given the program 5 months and have documented results showing minimal change. The guarantee isn't a satisfaction trial. It's a “this medication didn't work for me after a fair attempt” insurance policy.

Important fine print: Customer reports across ConsumerAffairs and Reddit indicate that some applicants have been denied because their weight “fluctuated” by a small amount during the 5 months — even if they ended at roughly the same starting weight. Log your weight consistently, and final weight needs to demonstrate “no significant weight loss” by MEDVi's standard.

Confirm the terms before you sign up. Take a screenshot of the guarantee language at checkout and on MEDVi's current pages.

Comfortable with the 72-hour rule and the refund structure?

Check eligibility on MEDVi (5-min intake) →Want insurance handled? Check Ro (free) →

Affiliate links — we may earn a commission at no extra cost to you.

How do I cancel MEDVi? The 5-step process

Cancel MEDVi by sending a written request to [email protected] AND a portal chat message at least 72 hours (ideally 5 days) before your billing date. Save all confirmations as documentation. Monitor your bank statement for two billing cycles to confirm no further charges process.

Use the email generator in the toolkit above for a properly-formatted request. Or use the template below:

The cancellation email template

Subject: Cancel MEDVi subscription — [your account email]

Hello MEDVi Support,

Please cancel my MEDVi subscription effective immediately and stop all future billing.

- Name: [Full name]
- Account email: [Email used at signup]
- Phone: [Phone on file]
- Next billing date shown in my portal: [Date]

Please reply in writing confirming the cancellation date and that no future subscription charges will be processed.

Thank you.

Don't over-explain. Don't justify. The shorter and more documentary the email, the easier it is for MEDVi to process and the easier it is for you to reference later.

The 5-step process

Find your billing date
Log into your MEDVi patient portal. Screenshot the billing date and your active subscription status.
Send the cancellation email
Use the template above. Send it to [email protected] from the email address associated with your account. Save a copy in your sent folder.
Send a backup via portal chat
In the patient portal, use the chat feature → send the same cancellation request. Screenshot the chat.
Confirm by phone (optional but smart)
Call MEDVi support, reference your email and chat, ask for written confirmation by email. Document the call: date, time, representative name if given.
Save everything and monitor
Folder of: sent email, portal chat screenshot, phone call notes, any reply emails. Set a calendar reminder to check your bank statement the day after what would have been your next billing date — and again 28 days after that.

What if I'm already inside the 72-hour window?

Cancel anyway. Today. Right now.

Yes, you'll likely be charged for the next cycle. Yes, that medication will probably ship anyway. But cancelling immediately starts the clock on stopping the cycle after that one. If you wait, the problem compounds.

Use the Cancel Email generator in the toolkit above if you haven't already. It produces the email in 30 seconds with your specific details.

How to cancel MEDVi in 5 steps — a simple process to avoid billing mistakes, including sending email and portal chat and saving proof — infographic 2026 — How to cancel MEDVi in 5 steps. Verified April 30, 2026.

Can you cancel a MEDVi order after it has been processed?

Yes, but with a financial cost. MEDVi's support article confirms cancellation is possible anytime, but if cancellation happens after your order has been processed, a telehealth fee may apply. Once the medication has shipped, federal pharmacy regulations prevent return refunds.

Before the order is processed

Cancellation is straightforward. No medication has been ordered, no telehealth fee, no shipping cost.

After the order is processed but before shipping

Cancellation is still possible, but a telehealth fee may apply per MEDVi's support documentation. The exact fee amount isn't published; ask MEDVi support directly.

After the medication has shipped

The medication is yours. Federal pharmacy regulations (cited in MEDVi's policy) prevent the medication from being returned to pharmacy stock for refund or reuse. You can cancel future cycles, but the shipped cycle is final.

The stage that hurts: if you cancel after order processing but the medication hasn't shipped yet — and you didn't realize a telehealth fee applies. Ask MEDVi support to confirm whether your order has reached the pharmacy or shipped before assuming the refund situation.

What happens after I cancel MEDVi?

After cancellation, MEDVi's policy says you continue to receive subscription services through the end of your current billing cycle, including any medication that was already ordered. Future automatic billing stops.

For the rest of your current cycle

✓ Medication for the current cycle may still ship if it was already ordered (you're entitled to use it)
✓ You can continue messaging providers
✓ Subscription services continue per MEDVi's policy

Going forward

✕ No new automatic charges
✕ No new medication orders for future cycles
▸ Account access details after cycle end vary; confirm with support

Should I request data deletion?

Cancelling stops billing and active service. It doesn't automatically delete your medical records. If you want your records purged, follow MEDVi's privacy policy and applicable state and federal health-record rules. Email [email protected] with subject “Data deletion request — [your account email]” to start the process. Medical record retention requirements may legally require MEDVi to keep some records for several years.

Can I re-enroll later?

Re-enrollment is generally available, but the terms — including whether the original $179 first-month promotional rate is still available — should be confirmed with MEDVi support. Pricing at the time of re-enrollment applies.

What if MEDVi charged me after I cancelled? The escalation playbook

If you were charged after submitting cancellation, the escalation sequence is: (1) reply to your original cancellation email demanding reversal with timestamps, (2) call MEDVi support the same day, (3) initiate a credit card chargeback if no resolution within 5 business days, (4) file complaints with the BBB, your state attorney general, and the FTC in parallel.

First, separate two scenarios:

Scenario A — You cancelled inside the 72-hour window. MEDVi's policy says the next charge processes; that's policy-consistent, not an error. The cycle after that is when you stop being billed.

Scenario B — You cancelled before the 72-hour window with proof, and were still charged. Now you have a real dispute. Here's the playbook.

Step 1: Internal escalation (same day as the charge)

Reply to your original cancellation email — don't start a new thread. Subject: “REFUND REQUIRED — Charged after cancellation [date].”

Include:

▸ Original cancellation request timestamp
▸ Charge amount and date
▸ Screenshots of original email and any confirmations
▸ Demand: immediate refund and written confirmation no further charges will process

Step 2: Phone confirmation (same day)

Call MEDVi support. Reference your written escalation. Document the call.

Step 3: Credit card chargeback (if no resolution in 5 business days)

Call your credit card issuer. File a “subscription cancelled but charged” or “services not as described” dispute. Most issuers resolve within 30–60 days. Provide your documentation packet.

If you used a debit card instead of credit, your chargeback protections are weaker — file the dispute anyway. Going forward, use a credit card for any subscription with auto-renewal.

Step 4: External complaints (parallel track)

Don't wait for the chargeback to resolve before filing these:

▸Better Business Bureau: bbb.org → file complaint against MEDVi LLC
▸State Attorney General: consumer protection division of your state AG
▸Federal Trade Commission: reportfraud.ftc.gov

What you should NOT do

Don't email MEDVi 50 times. Don't escalate to social media before giving internal escalation a fair shot (5 business days). Don't lie or exaggerate — your documentation is your asset. Don't threaten legal action you can't back up. Calm, documented, persistent.

Is MEDVi an auto-renewing subscription?

Yes. MEDVi's support page confirms all programs auto-renew automatically every 28 days. Your card is charged automatically until you actively cancel through email or patient portal chat at least 72 hours before billing.

If you sign up for MEDVi, treat your billing date as a recurring calendar event for as long as you're enrolled. The most common preventable complaint we found across the review corpus: customers who didn't realize the program auto-renews. The terms make it clear. The marketing emphasizes “no contract.” Both things can be true at once.

Read the terms before you sign up. If you're already enrolled, the calendar reminder is the single most important habit you can build.

What should I screenshot before paying or cancelling MEDVi?

Before enrolling, screenshot the checkout price, billing frequency, cancellation policy, refund policy, and any guarantee terms. Before cancelling, screenshot your billing date, cancellation request, and any confirmation. Documentation is the difference between a clean dispute and a memory-versus-memory argument.

Before enrolling

✓Checkout price (intro vs ongoing)
✓Renewal price clearly stated
✓Billing frequency (28-day cycle confirmation)
✓Full cancellation policy text (URL + screenshot)
✓Refund policy text
✓Guarantee terms (full text, not marketing claim)
✓Medication type and route
✓Pharmacy or compounding source disclosure

Before cancelling

✓Account email confirmation in your patient portal
✓Next billing date
✓Active subscription status
✓Cancellation email (sent folder + screenshot)
✓Portal chat (full screenshot, not just a snippet)
✓Confirmation reply (when it arrives)
✓Refill status — was next cycle's medication ordered?
✓Shipment status

What real MEDVi customers say about cancellation

Public reviews show both positive experiences and billing/cancellation complaints. As of April 30, 2026, Trustpilot listed 12,630 MEDVi reviews at a 4.4 rating, while ConsumerAffairs listed 2,015 reviews at a 3.4 rating. Reviews shouldn't be treated as proof of typical medical outcomes.

The gap between platforms reflects who reviews on each — happy customers tend to leave Trustpilot reviews, problem-resolution seekers tend to find ConsumerAffairs.

Positive reviews mention

✓ Quick approval (often within 24 hours)
✓ Responsive providers via 24/7 messaging
✓ Medication arrives as expected
✓ Personal results from patients who give the program a fair trial

Friction reviews describe

▸ Needing to “keep a paper trail” when cancelling
▸ Charges that processed after attempted cancellation
▸ Difficulty reaching support during peak times
▸ Surprise at the no-refund clause from people who didn't read the policy

Takeaway: The policy itself isn't deceptive. The friction is real and predictable. Documentation prevents the most common version of the dispute. This page exists so you can be prepared.

Common MEDVi cancellation mistakes

The most common preventable mistakes: cancelling inside the 72-hour window, sending from the wrong email, relying on portal-only cancellation, not screenshotting confirmations, waiting to see if MEDVi “actually charges,” and confusing MEDVi with MEDvidi.

Cancelling within the 72-hour window

Single biggest cause of 'I cancelled but was charged' complaints.

Fix: 5-day buffer reminder.

Cancelling from the wrong email

MEDVi can't process cancellation it can't match to your account.

Fix: Confirm your account email in the portal first, then send from that address.

Portal-only cancellation, no email backup

Some customers submit only through portal chat and assume that's sufficient.

Fix: Send email AND use portal chat, screenshot both.

Not screenshotting confirmations

Without documentation, dispute resolution is much harder.

Fix: Screenshot every step — sent email, portal chat, any reply, account status change.

Waiting to see if MEDVi 'actually charges'

The charge processes automatically; waiting compounds the problem.

Fix: Cancel BEFORE the cycle, dispute IF charged.

Confusing MEDVi with MEDvidi

MEDVi (medvi.org) is GLP-1 weight loss. MEDvidi (medvidi.com) is a separate mental health telehealth company.

Fix: Confirm you're at medvi.org before contacting either company.

Should I cancel MEDVi or stay? An honest decision framework

Whether to stay or cancel depends on three honest questions: is the medication working for you, can you sustain the monthly cost for the long-term protocol GLP-1s require, and do you have a clear better-fit alternative ready?

Question 1: Is the medication working for you?

If you're inside the first month or two and the medication doesn't seem to be doing much yet, that's typically too early to judge. If you're past month 4–5 with documented adherence and no measurable progress, the money-back guarantee is your exit lever — but only if you've logged your weights consistently.

If side effects are making treatment unsafe for you, message your MEDVi clinician before changing or discontinuing medication. Provider-determined medical disqualification is the main stated refund path, and that path exists for situations like this.

Question 2: Can you sustain the monthly cost for 12+ months?

GLP-1 treatment is typically a long-term protocol. According to MEDVi's public GLP page:

▸ Compounded semaglutide injections: $179 first month, $299 ongoing
▸ GLP-1 tablets: starting at $249
▸ Brand-name Wegovy and Zepbound paths: $99 membership plus medication cost (availability subject to change)

HSA/FSA funds extend your runway if you have them.

Question 3: Is there a better-fit alternative for your situation?

If insurance might cover branded Wegovy or Zepbound → Ro is the better path. Ro carries Zepbound®, Foundayo™, and includes insurance concierge support. Get started for $39, then as low as $74/month with annual plan paid upfront.

Check insurance coverage with Ro (free) →

If you want a broader self-pay platform → Eden is our broad-default recommendation.

See Eden's GLP-1 options →

If you want oral, sublingual, or needle-free options → SHED specializes in compounded oral and alternative-format options.

See SHED's oral GLP-1 options →

When staying is the right call

✓ The medication is working
✓ The cost is sustainable
✓ No clearly better-fit alternative

When cancelling is the right call

▸ Medication isn't working after 4+ months with documented adherence
▸ Side effects make continued treatment unsafe (talk to a clinician first)
▸ Financial situation has changed
▸ You've identified a clearly better alternative

The honest tradeoff, plainly

MEDVi does NOT have the most refund-flexible cancellation policy in GLP-1 telehealth. If your top priority is being able to cancel mid-month and get your money back, MEDVi isn't built for that. But because MEDVi runs lean on refund overhead, they keep prices among the lowest in the category. $179 first month for compounded semaglutide is one of the cheapest entry points anywhere. The savings on a multi-month course often exceed what most providers' refund policies could ever return. The trade is real, and it works for most patients who go in with full information.

Decision resolution point — pick the path that fits you:

Comfortable with the 72-hour rule and ready to start?Check eligibility on MEDVi (5-min intake) →

Want FDA-approved medication with insurance handled?Check insurance coverage with Ro (free) →

Want a different self-pay alternative?See Eden's GLP-1 options →

Not sure which fits your situation?Take the free 60-second matching quiz →

We may earn a commission if you use the provider links above. Our analysis is based on verified sources.

How does MEDVi's cancellation policy compare to other GLP-1 providers?

MEDVi's cancellation policy is on the stricter end of the GLP-1 telehealth category but isn't an outlier. Most competitors use similar 72-hour or 48-hour notice windows. Refund flexibility varies more.

Provider	Notice required	Cancel methods	Refund on standard cancellation	Weight-loss guarantee
MEDVi	72 hrs pre-billing	Email or portal chat	No (medical disqualification only)	Money-back guarantee exists; commonly reported as 5 mo, 25% fee, last cycle only — confirm with support
Eden	Before pharmacy stage	Portal	No billing if cancelled before pharmacy stage; authorization holds release unless prescription is processed	Per program
Ro Body	48 hrs pre-renewal	Account or support	Membership fee non-refundable once paid	Varies by plan
SHED	72 hrs after 2-mo minimum	Portal	Subscription generally non-refundable; non-approval = refund	Money-back guarantee may apply after 9 months if 10% weight loss not achieved with full compliance
Yucca Health	Before pharmacy processing	Support	Cancellable before pharmacy processing; once shipped, orders are final	Varies

Verified April 2026 against each provider's current published terms and help center.

When MEDVi's structure is fine for you

✓ You're committed to giving the medication 4–5+ months of fair trial
✓ You're financially comfortable with the monthly commitment
✓ You can set and keep a billing-date reminder
✓ You understand cash-pay compounded GLP-1 isn't a 30-day try-and-return product

When you should look elsewhere

▸ You want try-it-for-a-month flexibility → MEDVi's structure won't give you that
▸ You want FDA-approved branded medication with insurance support → Ro is the right path
▸ You want broader self-pay flexibility → Eden is our broad default
▸ You want oral or sublingual GLP-1 → SHED specializes in this

A note on compounded GLP-1 medications

Compounded drugs are not FDA-approved. The FDA does not review their safety, effectiveness, or quality before they are marketed. Compounded medications are prescribed at a licensed clinician's discretion based on telehealth consultation and medical history. This is how the entire compounded GLP-1 category works, not just MEDVi.

MEDVi also offers FDA-approved branded options. MEDVi's public GLP page lists Wegovy and Zepbound paths at $99 membership plus medication cost, with availability subject to change. Some third-party sources currently report inconsistencies on branded tirzepatide availability through MEDVi — confirm live availability at MEDVi's checkout.

FDA regulatory context

On February 20, 2026, the FDA issued a warning letter to MEDVi regarding marketing claims for compounded semaglutide and tirzepatide products. The letter was part of a broader March 2026 FDA action targeting 30 telehealth companies on compounded GLP-1 marketing. The FDA's concerns focused on website claims, not medication safety or program structure.

If you're cancelling specifically because you have concerns about compounded medications:

▸For FDA-approved branded medication with insurance handling: Ro (Zepbound, Foundayo, insurance concierge)
▸For cash-pay compounded access with a different provider: Eden and SHED are our top alternatives

Frequently asked questions

Can I cancel MEDVi anytime?

Yes. MEDVi's policy allows cancellation anytime, but your request must arrive at least 72 hours before your billing date to avoid the next charge.

What email do I use to cancel MEDVi?

[email protected]. Send from the email address associated with your account.

Does MEDVi refund me if I cancel?

Usually no. The published policy says ordinary cancellations don't trigger refunds. Medical disqualification by a clinician is the main stated refund path; the money-back guarantee is the secondary path with specific eligibility requirements.

What happens if I miss the 72-hour window?

You'll be charged for the next cycle. Cancellation takes effect on the cycle after that. MEDVi's published terms do not provide a standard refund path for that charge.

Can I cancel a MEDVi order after it has been processed?

Yes. MEDVi's support article confirms cancellation is possible anytime, but a telehealth fee may apply if cancellation happens after order processing. Once medication has shipped, federal pharmacy regulations prevent return refunds.

What if my medication is damaged or wrong?

MEDVi's policy says damaged items may be replaced by the pharmacy with evidence of damage; incorrect items will be replaced. Photograph everything before contacting support, don't use the medication, and email [email protected] the same day.

Is MEDVi a contract?

No. MEDVi is month-to-month with no long-term contract. The cancellation rules govern when cancellation takes effect, not contractual lock-in.

Does MEDVi auto-renew?

Yes. According to MEDVi's support documentation, all subscriptions auto-renew automatically every 28 days.

Can I cancel by phone?

The published policy specifies email and patient portal chat as the cancellation channels. Phone is useful as a follow-up confirmation step but shouldn't be your only cancellation method.

Can I dispute a MEDVi charge with my credit card?

Yes. If you cancelled with documentation and were still charged, you can file a chargeback through your credit card issuer. Provide your cancellation email, timestamps, and any reply documentation as evidence.

How do I cancel MEDVi if I can't log into my account?

Email [email protected] from any email address you used at signup. Include full name, date of birth, phone number, all email addresses you may have used, and a clear cancellation statement. Ask for written confirmation.

Will cancelling MEDVi delete my medical records?

No. Cancelling stops billing and active treatment but doesn't delete records. For privacy or record-access requests, follow MEDVi's privacy policy and applicable state and federal health-record rules.

What's the difference between MEDVi and MEDvidi?

MEDVi (medvi.org) is a GLP-1 weight loss telehealth platform. MEDvidi (medvidi.com) is a separate mental health telehealth company. The name similarity causes frequent confusion — confirm the URL before contacting either company.

Is MEDVi cancellation policy stricter than other GLP-1 providers?

MEDVi's notice window is standard for the category. Its no-standard-refund clause is on the stricter end but is more transparent than some competitors with similar restrictions buried in marketing language.

How we verified this policy

This page is built from MEDVi's published policy documents (cancellation and refund policy, terms and conditions, medical consent, support articles), MEDVi's Zendesk help center, third-party review platforms (Trustpilot, ConsumerAffairs, BBB), FDA regulatory documents, and direct verification by the Weight Loss Provider Guide research team.

What we read line-by-line:

What we cross-referenced (current as of April 30, 2026):

▸Trustpilot MEDVi reviews (12,630 reviews, 4.4 rating)
▸ConsumerAffairs MEDVi reviews (2,015 reviews, 3.4 rating)
▸ BBB complaint corpus
▸ Eden, Ro, SHED, and Yucca current published terms (for the comparison table)

What we did NOT do: We did not contact MEDVi support pretending to cancel for testing — that creates noise in their support queue. We did not test the chargeback path with a real charge.

This article is for informational purposes only. It is not medical or legal advice. For medical decisions, consult a licensed clinician. For legal questions about consumer disputes, consult a licensed attorney in your state.

Full MEDVi review (cost, results, complaints) — overall assessment of MEDVi as a GLP-1 program
MEDVi cost breakdown ($179 first month, $299 refills) — full pricing math, including what's included
MEDVi pills review — specific to MEDVi's tablet formulations
MEDVi vs Hers comparison — side-by-side feature comparison
Best GLP-1 providers compared — full provider comparison across the category
GLP-1 providers with the easiest cancellation — compare how other providers handle cancellation
GLP-1 providers with money-back guarantees — compare weight-loss guarantees across the category

Still not sure which GLP-1 program is right for you?

Take our free 60-second matching quiz. Answer a few questions about your goals, budget, and medication preferences, and we'll show you the verified best-fit provider for your situation — including whether MEDVi's cancellation structure is the right tradeoff for you.

Take the free 60-second matching quiz →

By the Weight Loss Provider Guide research team. Last verified April 30, 2026. We re-verify this page monthly. If you spot a discrepancy with current MEDVi policy, let us know.