GLP-1 Providers With The Best BBB Rating: The 2026 Verified Audit
You came here because you almost typed your card number into a GLP-1 telehealth site, and something in your gut said check first. Good instinct. We did the checking for you.
The short version:
The GLP-1 providers with the best BBB rating today are IVIM Health, Found Health, Sesame Care, Hims & Hers, and Noom — all of which currently hold A+ ratings and are BBB-accredited. PlushCare sits one notch lower at A- with URAC telemedicine accreditation on top. Ro is B-rated but BBB-accredited longer than anyone else in this category. Several heavily-advertised compounded brands carry F ratings — we name them.
Affiliate disclosure: Weight Loss Provider Guide is an independent comparison resource for GLP-1 telehealth providers. Some links on this page are affiliate links. We may earn a commission if you start a program through them. Affiliate payouts did not change a single BBB grade on this page. In fact, several of our highest-paying partners are not recommended on this page because their current BBB profiles don’t support it.
At a glance: GLP-1 providers ranked by current BBB profile
| Rank | Provider | BBB Grade | Accredited? | Strongest fit |
|---|---|---|---|---|
| 1 | IVIM Health | A+ | ✅ Yes (since 2/28/2023) | Cleanest BBB profile we audited |
| 2 | Found Health | A+ | ✅ Yes (since 4/29/2024) | A+ with brand-name GLP-1 access |
| 3 | Sesame Care | A+ | ✅ Yes (since 12/27/2022) | A+ with broadest FDA-approved menu |
| 4 | Hims & Hers | A+ | ✅ Yes (since 2/22/2018) | A+ familiar consumer brand (high complaint volume) |
| 5 | Noom | A+ | ✅ Yes (since 10/19/2021) | A+ app-first program with optional compounded GLP-1 |
| 6 | PlushCare | A- | ✅ Yes (since 12/11/2014) | Insurance-friendly + URAC telemedicine accreditation |
| 7 | Ro | B | ✅ Yes (since 7/23/2018) | Longest-accredited; FDA-approved options + insurance concierge |
| — | SHED, LifeMD, SkinnyRX | B / B- | No | Niche fits only |
| — | Mochi Health | B- | No | Not accredited; very high complaint volume |
| — | WW (WeightWatchers Sequence) | C | No | Familiar brand, not a BBB winner today |
| — | Eden, MEDVi, Henry Meds, Remedy Meds | F | No | Not BBB winners — see why below |
The single most useful line on this entire page
A BBB rating measures how a company handles complaints when something goes wrong — not whether the medication is FDA-approved, not whether the pharmacy is in good standing, and not whether the program will work for you. Use it as your first filter. Don’t use it as your only filter.
Want the fastest shortlist for your situation?
Our free 60-second quiz weighs BBB rating alongside medication type, insurance, state, and budget — and surfaces the best-fit provider for your real priorities.
Get your personalized GLP-1 provider match — free 60-second quizHow the audit works (and why most “best provider” lists get this wrong)
Most “best GLP-1 telehealth” rankings online are not BBB-first. They’re affordability-first, or speed-first, or — bluntly — just affiliate-payout-first. That’s fine for someone who already trusts the category. It’s terrible for someone using BBB as a trust shortcut before they hand over their medical history and a credit card.
We built this page differently. Our ranking variable is BBB trust signal — letter grade, accreditation status, accreditation start date, complaint volume, and complaint response posture. Cost, medication menu, and insurance coverage are secondary.
We also do something most pages don’t: we tell you when a popular provider doesn’t win this filter. A few of the most heavily advertised compounded GLP-1 brands in 2026 currently carry F ratings on the BBB, and two of them have received FDA warning letters in the past year. We name them.
Which GLP-1 providers actually have the best BBB rating right now?
The five GLP-1 telehealth providers with the strongest verified BBB profiles in our May 2026 audit are IVIM Health, Found Health, Sesame Care, Hims & Hers, and Noom — all BBB-accredited and currently rated A+.
The full audit table
| Provider | BBB Grade | Accredited? | Since | Verified notes |
|---|---|---|---|---|
| IVIM Services LLC (IVIM Health) | A+ | ✅ Yes | 2/28/2023 | 4.64/5 customer review average across 323 BBB reviews. Active complaint resolution and refund offers on file. |
| Found Health, Inc. | A+ | ✅ Yes | 4/29/2024 | BBB profile lists FDA-approved Mounjaro, Ozempic, Wegovy, Zepbound, Saxenda, Victoza, plus other weight-management medications. |
| Sesame, Inc. (Sesame Care) | A+ | ✅ Yes | 12/27/2022 | Broadest FDA-approved menu (Wegovy, Zepbound, Ozempic, Mounjaro, Foundayo, Saxenda). One separate Miami listing exists — see caveat below. |
| Hims & Hers Inc. | A+ | ✅ Yes | 2/22/2018 | A+ maintained despite very high complaint volume. BBB notes complaints concern cancelling orders and refund requests. |
| Noom, Inc. | A+ | ✅ Yes | 10/19/2021 | A+ maintained despite extreme complaint volume; BBB publishes 1 of every 5 complaints due to volume. |
| PlushCare, Inc. | A- | ✅ Yes | 12/11/2014 | Also holds URAC Telemedicine Accreditation. Membership model. |
| Ro (Roman Health Ventures) | B | ✅ Yes | 7/23/2018 | 558 complaints filed cited as the rating-lowering factor. Longest-tenured BBB-accredited GLP-1 telehealth provider. |
| SHED | B | No | — | Not accredited. Mixed complaint resolution. Niche fit for oral/needle-free shoppers. |
| LifeMD, Inc. | B | ✅ Yes | 9/30/2022 | Accredited but complaint volume drags the grade. |
| SkinnyRX / Lean Rx | B | No | — | Verify directly at bbb.org before treating as a BBB-strong pick. |
| Mochi Health | B- | No | — | Not accredited. 1,322 complaints filed, with BBB noting cancellation/refund and length-of-time-to-respond issues. |
| WW (WeightWatchers Clinic / Sequence) | C | No | — | Familiar brand. Multiple unresolved complaints cited. |
| Remedy Meds LLC | F | No | — | Not accredited. FDA warning letter issued September 9, 2025. 395 complaints in 3 years. |
| Henry Meds (Adonis Health Inc.) | F | No | — | BBB notes billing, cancellation, and fulfillment as the dominant complaint themes. |
| Eden (tryeden.com) | F | No | — | F driven by failure to respond to a large share of complaints. |
| MEDVi | F | No | — | FDA warning letter issued February 20, 2026. 558 complaints with failure to respond to 99 of them cited as rating reasons. |
| Calibrate Health | NR | No | — | Profile open; current grade should be re-verified before relying on. |
All grades were captured directly from bbb.org during our May 2026 verification window. BBB profile URLs verified are listed in the “What we actually verified” section below.
The honest verdict
Cleanest BBB profile overall: IVIM Health
A+ rated, accredited, and the customer-review average on BBB itself is 4.64/5 — a number you basically never see on a telehealth weight-loss BBB page. IVIM does compounded semaglutide and tirzepatide, so this is the right pick if you want the cleanest BBB profile and you're open to compounded medication.
A+ BBB rating + brand-name FDA-approved medication: Found Health or Sesame Care
Both are A+ and accredited. Found is more of a managed program; Sesame is a marketplace where you pick the specific clinician.
A+ BBB rating + mainstream consumer brand you've seen on TV: Hims & Hers
A+ accredited since 2018, with FDA-approved Wegovy and Ozempic available following the March 26, 2026 Novo Nordisk partnership launch. Read their cancellation terms before you click Start.
BBB-accredited + help with insurance / prior authorization: Ro
B grade, but BBB-accredited longer than anyone else on this list (since 2018), with a free Insurance Coverage Checker and an in-house insurance concierge. Ro currently offers FDA-approved Foundayo™ and Zepbound®.
What a BBB rating actually tells you about a GLP-1 provider
A BBB letter grade is the Better Business Bureau’s opinion of how likely a company is to handle customer complaints responsibly — based on complaint volume, complaint response, transparency, time in business, government actions, and other business-conduct factors. It is not a measure of medical safety, medication quality, FDA approval, or pharmacy standing.
What goes into the letter grade
BBB scores businesses on a 100-point scale and translates the score into an A+ through F letter grade. Key weighted factors:
- Complaint volume relative to company size
- Failure to respond to complaints — the single fastest way to slide to an F
- Unresolved complaints (separate from unanswered)
- Time in business (longer = more points)
- Transparent business practices (clear address, ownership, contact info)
- Government actions and licensing issues
- Advertising issues known to BBB
- Failure to honor BBB-mediated commitments (accredited businesses only)
An A+ requires 97–100 points. F means the company scored low enough — or refused to respond to BBB outreach — that BBB has effectively no confidence the business will resolve a customer concern.
What BBB does NOT measure
- BBB does not verify FDA approval status of any medication.
- BBB does not inspect compounding pharmacies for USP <797> compliance.
- BBB does not evaluate clinical quality or physician credentials.
- BBB does not check whether the dispensing pharmacy is currently in good standing with its state Board of Pharmacy.
- BBB does not track FDA warning letters. Two of the F-rated providers on this page have received FDA warning letters in the past year that you won't see referenced anywhere on their BBB profiles.
- BBB customer review stars do not factor into the BBB letter grade.
“BBB Accredited” vs “BBB Rated” — they’re not the same thing
| Term | What it means |
|---|---|
| BBB Rating (letter grade) | Any business with enough public data gets one — accredited or not. It's earned, not purchased. |
| BBB Accreditation | A voluntary, paid commitment to BBB's Standards for Trust. To stay accredited, a business has to keep responding to complaints in good faith. |
The strongest single signal is A+ rated AND accredited — that’s what IVIM, Found, Sesame, Hims & Hers, and Noom all share.
How to read a BBB complaint (so you can audit any provider yourself)
When you open a provider’s BBB complaint page, every complaint shows a status: resolved, answered, unresolved, or unanswered. The pattern across these statuses tells you more about a company than the letter grade alone.
| BBB complaint status | What it actually means | How to interpret it |
|---|---|---|
| Resolved | The consumer confirmed back to BBB that the issue was handled to their satisfaction | ✅ Strongest possible outcome — the business actually fixed it |
| Answered | The business responded, but the consumer either did not accept or didn't confirm satisfaction to BBB | 🟡 Better than silence, but mixed |
| Unresolved | The business responded, but BBB judged the response was not a good-faith attempt to resolve | 🔴 A real warning sign |
| Unanswered | The business never responded to the BBB at all | 🚨 Major red flag — this is what drives most F ratings |
For most BBB-accredited GLP-1 providers we audited, the dominant status mix is resolved + answered. That’s what an A+ profile looks like in practice. The F-rated providers all have unanswered complaints stacking up.
Deep dive: every BBB-accredited GLP-1 provider, ranked
🥇 IVIM Health — the cleanest BBB profile in the audit
A+IVIM Services LLC is a smaller, less-advertised GLP-1 telehealth provider — and that’s part of why its BBB profile looks so clean. Around 100 complaints over three years, most of them publicly resolved or answered. IVIM has the strongest complaint-response posture we found on a GLP-1-focused profile in 2026.
“Great, timely, professional and real people handling businesses or answering questions, ensuring a great experience every time.”
Where IVIM doesn’t fit
- If you need FDA-approved brand-name medication (Wegovy, Zepbound, Ozempic, Mounjaro, Foundayo), IVIM is not your provider.
- If you need insurance coverage for the medication, IVIM is also not your provider — they’re cash-pay only.
- Damaging admission: IVIM is not the cheapest compounded program in the market. If your only priority is the lowest sticker price, take our quiz and we’ll route you to cash-pay-first options.
Who IVIM is exactly right for:
Cash-pay shoppers who want a compounded GLP-1 program from a provider with a verifiable, clean BBB profile and a public track record of actually responding to customer issues.
🥈 Found Health — A+ with brand-name medication access
A+Found is one of the few providers on this list that combines an A+ BBB profile with brand-name GLP-1 medication access. They take a managed-program approach — clinical consultations, health coaching, and medication delivery as a package. Found’s BBB profile shows the company actively responding to complaints, often with detailed refund explanations. That responsiveness is what keeps the A+ intact.
Quick reality check: whether you receive Wegovy, Zepbound, Ozempic, or Mounjaro depends on your clinical situation and the prescribing provider’s judgment. Ozempic and Mounjaro are FDA-approved for type 2 diabetes and may be prescribed off-label for weight loss when clinically appropriate.
Who Found is right for: Shoppers who want brand-name medication, accept a managed-program structure, and want the cleanest possible A+ BBB profile in that lane.
🥉 Sesame Care — A+ with the broadest FDA-approved menu
A+Sesame is structured as a marketplace — you pick a specific clinician, pay them directly for the visit, and get a prescription routed to the pharmacy of your choice. GLP-1 medication pricing starts as low as $149/month, with program pricing starting at $99/month and annual subscription as low as $59/month.
For Costco members: $349/month for Costco members with an active prescription, and $199/month for the first two months on the lowest two doses for new patients (if clinically appropriate). Verify Sesame’s current pricing on their site before signing up.
Profile caveat: There’s a separate Sesame profile in Miami that carries a different lower grade. Our ranking uses the Sesame, Inc. New York profile (the canonical SesameCare.com entity), which is the one most readers will be doing business with.
Who Sesame is right for: Self-pay shoppers who want choice of clinician, transparent cash prices on brand-name GLP-1s including Foundayo, and an A+ BBB profile.
Hims & Hers — A+ with the highest name recognition (and the most complaints)
A+“Easy to use the app. The providers are quick to respond and who doesnt love getting help over the phone?”
The one damaging admission: Hims & Hers’ BBB complaint volume is huge, and BBB specifically notes the complaints “concern cancelling orders and refund requests.” If you tend to forget about auto-renewals, read their cancellation terms before signing up — or pick PlushCare (cleaner subscription model) or Sesame (pay-per-visit).
Who Hims & Hers is right for: Shoppers who want a familiar, mainstream consumer brand with FDA-approved Novo Nordisk medications and will actually read the cancellation terms.
Noom — A+ for the app-first crowd
A+Noom keeps an A+ despite extreme complaint volume — BBB literally publishes only 1 of every 5 complaints they receive for Noom because the rate is so high. The volume is mostly tied to Noom’s auto-renewing app subscription model, not the GLP-1 prescribing arm specifically.
Noom Med openly discloses that the compounded semaglutide products provided by Noom are not approved by FDA — meaning the medications have not undergone FDA review for safety, efficacy, or quality before being dispensed. That kind of disclosure is exactly what FDA-compliant GLP-1 marketing should look like.
Who Noom is right for: People who specifically want the Noom psychology-based app combined with a compounded GLP-1 protocol. If you don’t want the app, IVIM or one of the cash-pay-first compounded providers gives you a cleaner standalone GLP-1 program.
PlushCare — A- accredited with an insurance-first model
A-PlushCare runs an insurance-friendly model — they’re in-network with many major plans, and the visit may be partially covered. 368 complaints over three years; dominant theme is subscription billing and membership confusion.
Who PlushCare is right for: Readers who specifically want to try to use their insurance for a GLP-1 medication, are comfortable with a primary-care wrapper, and will actually manage the monthly membership.
Ro — B-rated but BBB-Accredited since 2018, with FDA-approved options and insurance support
BHere’s why Ro earns the strongest CTA in this section even though its letter grade is B, not A+. Letter grade vs. accreditation is the wrong comparison for Ro. Hims & Hers got accredited in February 2018. Ro got accredited in July 2018. They’re the two longest-tenured BBB-accredited GLP-1 telehealth providers in this audit. Ro’s B grade is driven by 558 complaints — primarily patients who didn’t realize the $39 first-month offer rolled to ongoing pricing, or didn’t realize medication was billed separately from membership.
Ro’s pricing, exactly
Ro Body membership
- $39 for the first month
- As low as $74/month with annual plan paid upfront
- Or $149/month on a monthly plan
- Medication billed separately
Medication cash-pay examples
- Foundayo: starts at $149/mo; up to $349/mo
- Manufacturer offer: $299/mo (verify current status)
- Insurance concierge handles prior-auth paperwork
Where Ro doesn’t fit: Ro is not the cheapest path to a compounded GLP-1. If your top priority is the lowest possible monthly sticker price and you don’t care about FDA-approved brand-name medication or insurance coordination, take our quiz and we’ll point you at the cash-pay-first compounded options instead.
Who Ro is exactly right for: Shoppers who want FDA-approved brand-name medication (specifically Foundayo or Zepbound), want help figuring out if their insurance will cover it, value a seven-year BBB accreditation track record, and are willing to pay for those things.
Prescription GLP-1s carry risks, contraindications, and eligibility requirements. Medication choice should be determined by a licensed clinician based on your medical history.
See if you qualify on Ro — get started for $39, then as low as $74/month with annual plan paid upfrontWhich BBB-accredited providers offer FDA-approved vs compounded medication?
Among BBB-accredited providers on this page: Found Health, Sesame Care, Hims & Hers, PlushCare, and Ro provide access to FDA-approved brand-name medications; IVIM Health and Noom Med provide compounded GLP-1s that are not FDA-approved.
| Medication | Category | What it’s FDA-approved for |
|---|---|---|
| Wegovy (semaglutide) | FDA-approved brand | Chronic weight management |
| Zepbound (tirzepatide) | FDA-approved brand | Chronic weight management |
| Foundayo (orforglipron) | FDA-approved brand (approved April 1, 2026) | Chronic weight management |
| Saxenda (liraglutide) | FDA-approved brand | Chronic weight management |
| Ozempic (semaglutide) | FDA-approved brand | Type 2 diabetes; may be prescribed off-label for weight loss |
| Mounjaro (tirzepatide) | FDA-approved brand | Type 2 diabetes; may be prescribed off-label for weight loss |
| Compounded semaglutide / tirzepatide | ⚠️ Not FDA-approved | Not reviewed by FDA for safety, efficacy, or quality |
Compounded semaglutide is not a generic Wegovy. Compounded tirzepatide is not a generic Zepbound. Both are legally compounded only if the dispensing pharmacy meets applicable 503A or 503B requirements, and FDA’s April 2026 update noted that semaglutide and tirzepatide do not currently appear on FDA’s drug shortage list — meaning the regulatory environment for bulk compounding of these drugs is tightening.
Why some popular GLP-1 providers carry F BBB ratings
Several heavily advertised compounded GLP-1 providers — including Eden, MEDVi, Henry Meds, and Remedy Meds — currently hold F ratings on the BBB. In every case, BBB’s stated rating reasons are complaint-response, unresolved-complaint, unanswered-complaint, or complaint-volume issues. Two of them have also received FDA warning letters in the past year.
Eden — F-rated, not accredited
FEden's BBB profile shows an F letter grade driven primarily by failure to respond to a large share of complaints. Eden's product — compounded semaglutide and tirzepatide — has a 4.4/5 Trustpilot score across 3,000+ reviews and in-house pharmacy ownership through its August 2025 Contigo acquisition.
If you searched specifically for the GLP-1 provider with the best BBB rating, Eden is not the answer today. If you want flat-dose pricing or in-house pharmacy ownership, read our full Eden legitimacy review where we cover the 12 trust signals we actually verified.
MEDVi — F-rated, not accredited, with a recent FDA warning letter
FFDA Warning LetterMEDVi's BBB profile shows F with 558 complaints filed and failure to respond to 99 complaints listed as rating reasons. Important: at least one widely-cited affiliate review site claims MEDVi has an A+ BBB rating. That claim is inconsistent with the live BBB profile we verified directly on bbb.org. Don't trust copy-pasted BBB grades — verify them yourself before paying.
The FDA issued a warning letter to MEDVi on February 20, 2026, after reviewing MEDVi's website content and identifying claims FDA considered false or misleading regarding MEDVi's compounded semaglutide and tirzepatide products. MEDVi has real product depth and a strong Trustpilot score, but the BBB and FDA signals together do not support recommending MEDVi as a trust-first pick today.
Henry Meds — F-rated, not accredited
FHenry Meds (Adonis Health Inc.) carries an F driven by unanswered complaints. BBB notes that complaints primarily involve billing, cancellation, and fulfillment issues. Henry has one of the deeper compounded menus (including rare oral dissolving tablets and sublingual drops) and a 4.5/5 Trustpilot rating, but the BBB profile is the BBB profile.
Remedy Meds — F-rated, not accredited, with a recent FDA warning letter
FFDA Warning LetterRemedy Meds' current BBB profile shows F with 395 total complaints in the last 3 years, 356 closed in the last 12 months, and a complaint status mix of 316 answered, 62 resolved, 11 unresolved, and 6 unanswered.
The FDA issued a warning letter to Remedy Meds on September 9, 2025. Remedy Meds has appeared on a number of broader "best GLP-1 provider" rankings, including some Forbes Health coverage — a useful reminder that a placement on a "best" list is not the same as a regulatory endorsement.
Mochi Health — not accredited, currently B- with very high complaint volume
B-Mochi Health is not BBB-accredited and currently sits at B-, not F. The B- is supported by complaint volume — 1,322 complaints filed, with BBB noting cancellation/refund issues and length-of-time-to-respond concerns. Mochi addresses many of those complaints, which is what keeps the grade above F.
In February 2026, the Washington State Department of Health placed license restrictions on Aequita, the compounding pharmacy owned by Mochi, after a whistleblower investigation. That's a state-licensing issue, not a BBB issue — but it's the kind of thing a thorough buyer would want to know.
If you’re now wondering whether BBB rating should be a dealbreaker for you — some shoppers will look at this section and decide they’re not willing to pay extra for an A+/B-accredited provider when a cheaper compounded option is calling their name. That’s a fair tradeoff to think through.
Get your personalized BBB-vetted GLP-1 shortlist — free 60-second quizAre BBB-accredited GLP-1 providers automatically safer?
No. BBB accreditation tells you the company has formally committed to BBB’s Standards for Trust and tends to respond to complaints — it does not verify FDA approval, pharmacy compliance, clinician licensing in your state, or the safety of any specific medication.
What BBB is not
- BBB is not the FDA. The FDA approves and regulates medications. A BBB-accredited GLP-1 provider can still dispense compounded medications that have not been through FDA review.
- BBB is not your state Board of Pharmacy. A compounding pharmacy with an active disciplinary action against it can still have a clean BBB profile.
- BBB is not a state medical board. Whether the prescribing clinician is licensed in your state is something you need to verify directly with the provider before paying.
- BBB does not measure the difference between FDA-approved brand-name medications and compounded medications. Be very careful with any marketing copy that blurs that line.
FDA’s most recent guidance on compounding
In April 2026, the FDA clarified policies for compounders as the national GLP-1 supply began to stabilize. FDA proposed excluding semaglutide, tirzepatide, and liraglutide from the 503B bulks list, and reiterated that semaglutide and tirzepatide do not currently appear on FDA’s drug shortage list. That regulatory environment is changing fast, and BBB ratings won’t capture changes in compounding eligibility.
What to verify beyond BBB before you pay (the 10-point checklist)
Before clicking Start on any GLP-1 telehealth provider, verify the medication type, the prescribing clinician’s state license, the dispensing pharmacy, total first-month and ongoing costs, the cancellation cutoff, the refund policy, and how the provider handles delayed or damaged shipments.
- Does the provider require a prescription from a licensed clinician? (If a provider sells GLP-1 "research compounds" without a prescription, walk away.)
- Is the medication FDA-approved brand-name, or compounded? (Both have a legal place in 2026, but they're different categories. Don't let marketing language blur that line.)
- If compounded, does the provider clearly disclose that the medication is not FDA-approved? (Noom does this well. Many competitors don't.)
- Which specific pharmacy fills the prescription? (You should be able to find this in the provider's terms or by asking support.)
- Is the prescribing clinician licensed in your state?
- What is the first-month price, in total, including any membership or visit fees?
- What is the ongoing monthly price, in total? (This is where most surprises live. Get the medication cost AND any membership cost.)
- What is the cancellation cutoff? (Some providers require cancellation 7–14 days before the next billing date. Find this number before you sign up.)
- What's the refund policy if you cancel mid-cycle, get rejected on intake, or never receive a shipment?
- What happens if a shipment is delayed, arrives warm, or never arrives?
Watch for fake GLP-1 scams entirely
BBB has publicly warned that scammers are targeting GLP-1 demand with fake text messages, fraudulent online pharmacies, AI-generated ads featuring fake celebrity endorsements, and impersonation of real telehealth brands. BBB rating helps with real companies. When in doubt, type the provider’s name into BBB.org directly — don’t trust links from ads, texts, or social posts.
BBB rating vs Trustpilot vs Reddit — which one should you actually trust?
Use BBB to evaluate complaint handling and business accountability, use Trustpilot for broad customer sentiment, and use Reddit only as a source of voice-of-customer language and questions to ask — not as evidence of safety or medical outcomes.
| Platform | What it measures well | What it doesn’t measure |
|---|---|---|
| BBB | How a company handles formal complaints; basic business transparency; time in business | Medical safety; medication quality; pharmacy compliance |
| Trustpilot | Volume of general customer sentiment; quick read on satisfaction | Whether reviews have been filtered or astroturfed; complaint resolution quality |
| Reddit / forums | Real customer language; questions worth asking; warning signs the provider's marketing hides | Statistical accuracy; medical advice; whether your experience will be typical |
The “wait, the ratings don’t match” problem
You will see real conflicts between BBB and Trustpilot for the same provider. Trustpilot is dominated by satisfied customers leaving star ratings; BBB is dominated by frustrated customers escalating disputes. Both can be honest signals of different things.
| Provider | BBB grade | Trustpilot |
|---|---|---|
| Eden | F | ~4.4/5 across thousands of reviews |
| MEDVi | F | 4.4/5 across 13,000+ reviews |
| Henry Meds | F | 4.5/5 across 12,000+ reviews |
Treat that conflict as information, not a contradiction. The Trustpilot score tells you “most customers who never had a billing issue are happy.” The BBB grade tells you “if you do have a billing issue, here’s what happens next.”
“I’m overwhelmed — just tell me which BBB-rated provider fits me”
| If you mostly want… | Start here | Why |
|---|---|---|
| The cleanest BBB profile, compounded medication OK | IVIM Health | A+ accredited, 4.64/5 BBB customer reviews, no documented unanswered-complaint backlog |
| A+ BBB + brand-name medication access | Found Health or Sesame Care | Both A+ accredited; Found is managed-program, Sesame is marketplace |
| A+ BBB + a familiar mainstream brand | Hims (men) or Hers (women) | A+ accredited since 2018; FDA-approved Wegovy/Ozempic via Novo Nordisk partnership; read cancellation terms |
| FDA-approved + insurance concierge + longest BBB accreditation track record | Ro | B grade but accredited since 2018; FDA-approved Foundayo and Zepbound; Insurance Coverage Checker |
| A+ BBB + insurance-friendly model with primary-care wrapper | PlushCare | A- accredited; also URAC-accredited; watch the membership billing |
| Cheapest possible compounded program | Take the quiz | The cheapest options tend to have weaker BBB profiles; the quiz weighs that tradeoff for you |
| Oral/no-injection compounded format | Take the quiz | SHED specializes here but isn't BBB-accredited; the quiz routes you correctly |
For most readers landing on this page, the question quietly underneath “best BBB rating” is “who do I trust with brand-name medication and my insurance?” If that’s actually your question, Ro is the strongest single answer — FDA-approved Foundayo and Zepbound, a free Insurance Coverage Checker, an insurance concierge for prior authorizations, and BBB-accredited since 2018.
See if you qualify on Ro — get started for $39, then as low as $74/month with annual plan paid upfrontPrescription GLP-1s carry risks, contraindications, and eligibility requirements. Medication choice should be determined by a licensed clinician based on your medical history.
What we actually verified for this page
Verification window: –
For each provider listed, we verified directly at bbb.org:
- Current BBB letter grade
- BBB accreditation status (yes/no)
- BBB accreditation start date (where shown)
- Local BBB office handling the file
- Most recent complaint activity (volume and status mix where visible)
- Whether the BBB profile entity actually matches the GLP-1 telehealth brand
For each provider, we also checked:
- Whether the provider's homepage publicly disclosed their GLP-1 medication offering and whether it was FDA-approved or compounded
- Public pricing pages where available
- Recent regulatory news, including FDA warning letters to MEDVi (February 20, 2026) and Remedy Meds (September 9, 2025), and the February 2026 Washington State Department of Health action against Aequita Pharmacy (Mochi Health)
BBB profile URLs we verified:
- A+IVIM Services LLC (Columbus, OH) · 2/28/2023
- A+Found Health, Inc. (Austin, TX) · 4/29/2024
- A+Sesame, Inc. (New York, NY) · 12/27/2022
- A+Hims & Hers Inc. (San Francisco, CA) · 2/22/2018
- A+Noom, Inc. (New York, NY) · 10/19/2021
- A-PlushCare, Inc. (San Francisco, CA) · 12/11/2014
- BRo (New York, NY) · 7/23/2018
- B-Mochi Health (San Francisco, CA) · Not Accredited
- FEden (Denver, CO) · Not Accredited
- FMEDVi (Newark, DE) · Not Accredited
- FHenry Meds (San Francisco, CA) · Not Accredited
- FRemedy Meds LLC (Summit, NJ) · Not Accredited
Frequently asked questions
Which GLP-1 provider has the best BBB rating?
In our May 2026 audit, IVIM Health had the cleanest verified BBB profile among GLP-1-focused telehealth providers: an A+ letter grade, BBB accreditation since February 2023, and a 4.64/5 customer review average across 323 BBB reviews. Found Health, Sesame Care, Hims & Hers, and Noom also carry A+ BBB ratings and accreditation, each with different fit caveats.
Is Ro BBB-accredited?
Yes. Ro has been a BBB-accredited business since July 23, 2018 — the longest BBB accreditation tenure of any GLP-1 telehealth provider in this audit. Its current letter grade is B, primarily because of complaint volume (BBB lists 558 complaints filed as the rating-lowering factor) around Ro Body membership pricing and refund disputes. Ro currently offers FDA-approved Foundayo and Zepbound.
Is MEDVi BBB-accredited?
No. MEDVi is not BBB-accredited and currently holds an F letter grade on its BBB profile, driven by 558 complaints and failure to respond to 99 of them per the BBB's stated rating reasons. Separately, the FDA issued a warning letter to MEDVi on February 20, 2026, identifying claims FDA considered false or misleading regarding MEDVi's compounded semaglutide and tirzepatide products.
Is Eden BBB-accredited?
No. Eden is not BBB-accredited. The BBB profile shows an F letter grade primarily driven by failure to respond to a large share of complaints filed. Eden has stronger ratings on other review platforms (4.4/5 Trustpilot), but on the specific filter of BBB rating, Eden is not a top pick today.
Is Henry Meds BBB-accredited?
No. Henry Meds (Adonis Health Inc.) is not BBB-accredited and carries an F BBB letter grade. BBB notes that the complaints primarily involve billing, cancellation, and fulfillment issues.
Is Mochi Health BBB-accredited?
No. Mochi Health is not BBB-accredited, and currently sits at B- (not F) on its BBB profile, with 1,322 complaints filed and BBB noting cancellation/refund issues and length-of-time-to-respond concerns. Separately, in February 2026, the Washington State Department of Health placed license restrictions on Aequita, the compounding pharmacy owned by Mochi.
Is Remedy Meds BBB-accredited?
No. Remedy Meds is not BBB-accredited and currently carries an F BBB letter grade with 395 complaints in the last three years. Separately, the FDA issued a warning letter to Remedy Meds on September 9, 2025.
Are Hims and Hers the same BBB profile?
Yes. Hims & Hers Inc. is the corporate entity behind both consumer brands. The Hims & Hers Inc. profile is currently rated A+ and has been BBB-accredited since February 22, 2018.
Can a GLP-1 provider have an A+ BBB rating and still have lots of complaints?
Yes. Hims & Hers, Noom, and PlushCare all carry A+ or A- ratings while having complaint volumes in the hundreds or thousands. What earns the high grade is how quickly and consistently the company responds to and resolves complaints — not the absence of complaints. That's why this page evaluates complaint status (resolved, answered, unresolved, unanswered) alongside the letter grade.
Does a BBB rating mean a GLP-1 provider is medically safe?
No. The BBB letter grade is a business-conduct signal, not a medical safety signal. It does not verify FDA approval, pharmacy compliance, clinician licensing in your state, or the safety of any specific medication. Use BBB as one filter alongside FDA approval status, pharmacy disclosure, and licensed-clinician verification.
Why is Ro not the top BBB pick if it carries FDA-approved medications?
Ro's letter grade is B, not A+, because of complaint volume (558 complaints filed in three years, primarily about Ro Body membership pricing and refund disputes). It's the most-tenured BBB-accredited GLP-1 telehealth provider on this list (since 2018), but the letter grade lags. Ro is still the top recommendation for shoppers who specifically want FDA-approved brand-name medication and insurance help — that's a different filter than BBB letter grade alone.
What if a provider has more than one BBB profile?
Use the profile that matches the legal entity, website, and address the provider actually uses for its consumer GLP-1 business. Sesame and Hims & Hers, for example, both have multiple BBB profiles — this page lists the canonical one for each.
How often does BBB data change?
BBB ratings update as new complaints land, businesses respond, and BBB recalculates the letter grade. Changes can happen monthly for high-volume or F-rated providers. We re-verify F-rated profiles monthly and A+ providers quarterly. The "Last verified" date at the top of this page is updated every time we recheck.
What should I do if a GLP-1 provider keeps billing me after I cancel?
Document every cancellation attempt with screenshots, save the email confirmation, contact the provider's support team in writing, dispute the charge with your card issuer if the provider refuses to refund, and file a complaint at BBB.org. BBB forwards complaints to the business and generally asks for a response within 14 days.
Still not sure which GLP-1 program is right for you?
You came here using BBB rating as a buying filter. That’s a smart instinct. But BBB is one of many filters, and the right provider for you also depends on whether you want FDA-approved brand-name medication or compounded, whether you’ll use insurance, whether you want oral or injectable, what state you live in, what your monthly budget is, and how strict you want to be about avoiding providers with unanswered complaints or FDA warning letters.
We built a 60-second quiz that weighs all of those together and surfaces the best-fit provider for your actual priorities — not ours. It’s free, it doesn’t require an account, and the result is a personalized shortlist with our reasoning attached.
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About this audit: Author: Weight Loss Provider Guide Research Team. Last verified at bbb.org: . Methodology: Direct verification of BBB business profiles on bbb.org. We do not accept payment from providers in exchange for editorial placement, BBB grade reporting, or this page’s recommendation order. Affiliate links are disclosed at the top of the page and never influence the ranking.
This article is for informational purposes only and is not medical advice. GLP-1 medications require a prescription from a licensed clinician based on a clinical evaluation. BBB rating does not indicate that a provider is medically safe, appropriate for your medical needs, or that its medications are FDA-approved. Weight Loss Provider Guide is an independent comparison resource for GLP-1 telehealth providers and is not affiliated with the Better Business Bureau.